Our contact information
By email: email@example.com. Due to increasing e-mail load, response time can run anywhere from 3 to 5 business days. Thank you for firstname.lastname@example.org
NEW Shipping Policy for contiguous United States:
Orders $99 and above, get FREE UPS/FedEx Ground Shipping. (Exclusions: Rims and wheels and other bulky items will be billed at full UPS/FedEx published rates)
On orders under $99.00, a $15 flat rate is applied (no separate handling fee is added)(Exclusions: Rims and wheels and other bulky items will be billed at full FedEx published rates)
If you would like to how much your shipping will be BEFORE we ship your order, please note that in the comments section of your order and we will email the charges for you to approve before the order goes out.
Please note default Ground Shipping will allow shipper to leave package on your doorstep. If you prefer to have shipper get a signature, choose "Ground: Signature Required" UPS charges an additional $4.75 for this "add-on service".
We encourage you to call a local bike shop or other online retailer that carry our products, if you don't like our policies.
Orders are generally shipped within 48 hours of receipt.
We will not ship via USPS to addresses in the USA, unless your have an APO or APE military address.
CANADIAN ORDERS: For Canada, we usually just ship using the most economical U.S. Postal Service option. You will not get an e-mail with shipping options like we do with other international orders. If you need expedited shipping, let us know in the comments section.
To view what countries we ship to view the "Country" drop down menu on the check out page where you enter in your address.) We will usually use the U.S. Postal Service. You must place the order before we can quote shipping. Shipping cost will not appear on your Shopping Cart. We will pack your order, weigh it, and e-mail you your shipping options (Exclusive of customs duties) for your approval. You may select one of the options or cancel the order; if you cancel your order, any money we have collected for the items will be refunded to you. Due to our order volume, we cannot offer a firm shipping quote before you place the order.
Please note that we mark the actual purchase price on customs forms; if we don't declare a full price, then we can't insure it for the full value. Packages cannot be labelled as gifts or at a lower value. It is the customer's resposibility to research and pay for customs duties; we do not collect payment for these charges.
Returns will be accepted within 30 days from original purchase. Returns must be in their original packaging and in new condition. Installed or used parts can not be accepted for return. Please email email@example.com for a Return Authorization Number and return instructions. Returns without a Return Authorization Number will be refused and returned to the sender. Certain return items may be subject to a restocking fee.
ORDER MINIMUM: $39.00
Due to the high costs of shipping and handling we have implemented a minimum order of $39.00. We have found that with orders less than $39.00 often the shipping charges exceeded the value of the merchandise. Please note that we do not want to discourage you from buying our product, but we encourage you to check with your local bike shop for products that do not meet the minimum. Also note, you can always purchase some of our other unique and interesting product to achieve the order minimum.
SALES TAX: Customers who reside in California will be charged applicable sales tax.
WARANTY: Please contact Interloc Racing Design for any warranty issues. Email firstname.lastname@example.org
TERMS: Visa and Master Card accepted